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"It is time that VRM was clearly and unambiguously defined and discussed out in the open. And that average Joe customers were asked whether it makes sense to them. Most of the VRM discussions seem to have been largely devoid of customer input so far." Huh? Where did this guy come from? VRM is open to anyone and last time I checked we are all customers! seems like crude attempt at attracting attention and VRM buzz around himself. we must be doing something right then.
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good article about social web and VRM for non-web savvy business people
- Author: Adriana
- Published: Jan 30th, 2009
- Category: Reading & Bookmarks
- Comments: None
