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The five stages of customer relationships

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How’s that for ‘user generated content’?! Eat your heart out, creative agencies. :)

It is hard to maintain ‘it’s not us v. them‘ attitude when it is so easy to recognise and identify with the symptoms in the video…

Bonus link: Article by Knowledge Wharton Getting Engaged: Advertisers Search for Their Voices on YouTube

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Adriana Lukas

Adriana Lukas

Adriana Lukas

My Projects


The Mine! project - user-driven app for data & relationship logistics

MINT - My Information, Not Theirs, market RIOT initiative to get customer data back from companies

VRM Hub - VRM community in London

VRM Labs - network of companies interested in VRM

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    Truth-o-Meter, 2G: Andrew Lih wants to wikify fact-checking » Nieman Journalism Lab (tags: journalism facts wiki media onilne project news) Iris Scanners Create the Most Secure City in the World, Welcome Big Brother | Fast Company unbelievable that anyone would be seriously working on this. (tags: scanners panopticon surveillance biometrics database totali […]
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    Dunning–Kruger effect – Wikipedia, the free encyclopedia Fascinating. And explains a lot, I tell ya! (tags: dunning–kruger wikipedia psychology competence human perception research) YouTube – JOHN CLEESE on creativity very worthwhile (tags: creativity johncleese boundaries mind human) Behold the Hypocube! Love it!!! (tags: hypocube funny humour dimensi […]
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