Why does listening to your customers sound like a web 2.0 idea? It should be a business 1.0 necessity.
- Jeff Jarvis in Starbucks listens – at last
- Author: Adriana
- Published: Mar 20th, 2008
- Category: Business, Communication, New models, Quotes, Social web
- Comments: 2
Leon Benjamin
on Apr 6th, 2008
@ 22:28 pm:
“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider to our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.” Gandhi, M.
Starbucks and its idea pond : Tomas Kohl
on May 10th, 2008
@ 5:26 am:
[...] via Adriana - Jeff Jarvis comments on some of the ideas in the pond and poses a provocative question: [...]