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Quote to remember

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Why does listening to your customers sound like a web 2.0 idea? It should be a business 1.0 necessity.
- Jeff Jarvis in Starbucks listens – at last

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2 Responses to “Quote to remember”


  1. Leon Benjamin
    on Apr 6th, 2008
    @ 22:28 pm

    “A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider to our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.” Gandhi, M.


  2. Starbucks and its idea pond : Tomas Kohl
    on May 10th, 2008
    @ 5:26 am

    [...] via Adriana -  Jeff Jarvis comments on some of the ideas in the pond and poses a provocative question: [...]

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