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Mar
20
Quote to remember
Filed Under New models, Communication, Social web, Business, Quotes
Why does listening to your customers sound like a web 2.0 idea? It should be a business 1.0 necessity.
- Jeff Jarvis in Starbucks listens - at last
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“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider to our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.” Gandhi, M.
[…] via Adriana - Jeff Jarvis comments on some of the ideas in the pond and poses a provocative question: […]