Here at blip we work as hard as we can to provide excellent support to all our users. We answer support mails on our BlackBerries. We give out our IM handles and our cell phone numbers. We do this for two reasons. First, because it’s what we love. Building blip and working with blip’s users is fun for us. Second, because it’s good business. We’re exceeding people’s expectations, and that’s just good for business.
And the final thought from the happy (and very busy) blip.tv co-founder :
You know what’s really cool? The fact that we can actually give usable customer support from the table at a Korean barbecue joint. That wasn’t possible ten years ago. It should be expected in 2006.
I completely agree. Alas, most companies don’t see it this way and new possibilities don’t seem to excite them as much as frighten them. Blip.tv is one of the businesses that I hope will appear with greater regularity in the coming months/years. Founded with an agenda or an objective that is other than just about business – the idea behind blip.tv is to help vloggers to create, publish and distribute better videos. They aim to make the vloggers happy and their blogs famous, not just promote blip.tv. That happens with good content being drawn to blip.tv for their service and support. Can you tell I am a big fan of blip.tv?