Wharton Knowledge focuses on Skype and asks the question of what kind of business it can build.
Although Skype, which provides Voice over Internet Protocol (VoIP) telephony services and PC-to-PC calling, turns two years old on August 29, it remains unclear what kind of business this relative newcomer will turn out to be. Skype could remain a mere fad for techies, become a next-generation communications platform or evolve into the next eBay or Google.
This is what analyst and commentators have been wondering while the Skype users get on with using it and spreading the news.
Skype has gone from 100,000 users to 47 million in less than two years, largely because of viral marketing. Since starting to use Skype a few weeks ago, Kahn [Barbara Kahn, a Wharton marketing professor and Skype user] has already encouraged six friends to download the software.
Regardless of the business side and the challenges of making Skype mainstream Kevin Werbach considers Skype to be an "underappreciated phenomenon in telecom".
The fact that Skype has grown its usage by so much in such a short period of time without marketing is extraordinary.
There are some interesting points about potential business model, from hooking user on free service and then make them pay small amounts for extra services… It seems to work for Skype at least in my case. I am happy to pay for SkypeOut, a Skype number and voicemail to Skype rather than other VoIP because Skype has already delivered significant value for free and I want them to stick around.
Skype is also looking at video-conferencing to companies and individuals and other services with a high margin. One challenge may be the quality.
Until service is as reliable as regular phone lines, Faulhaber predicts that Skype will be used as a supplement to existing telecommunication services. Werbach, however, suggests that Skype will become part of a stable of services used by customers. And for international travel calls, he adds, Skype may be the leading choice.
I often use Skype for conference calls, it keeps my hands free to look up information on internet while talking to people. Usually, I come across as clearest and loudest of all the participants who are using normal landlines. This makes people wonder and ask what I am using. So the network effect continues…

So having done all that, getting good people on my side working with me, I didn’t want to become a slave to anyone. I didn’t want to wait for my movie to travel up the long and tedious chain of command until someone finally made a decision to release it. 



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